This privacy statement was last updated on 11 januari 2025 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.twistingcat.com/nl/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 To sell or share data with a third party
1.1 To sell or share data with a third party
For this purpose we use the following data:
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
- A first and last name
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: Les données seront conservées pour une durée maximale de 1 an après la résiliation ou la fin des services, sauf si une durée plus longue est requise par des obligations légales ou réglementaires.
1.2 Contact – Through phone, mail, email and/or webforms
1.2 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data upon termination of the service for the following number of months: La durée de conservation des données sera déterminée en fonction des obligations légales applicables, des besoins administratifs, ou jusqu’à la demande de suppression par la personne concernée.
1.3 Payments
1.3 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: Conservation pour une durée de 12 mois, sauf en cas d’obligations légales spécifiques.
1.4 Registering an account
1.4 Registering an account
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: Les données sont conservées aussi longtemps que nécessaire pour permettre la gestion du compte ou répondre à des obligations légales.
1.5 Newsletters
1.5 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: Les données sont conservées pendant 12 mois après la résiliation du compte, sauf si une obligation légale impose une conservation plus longue.
1.6 To support services or products that a customer wants to buy or has purchased
1.6 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
- A telephone number
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: Les données sont conservées pendant 24 mois après la fin de la prestation pour répondre aux obligations légales et faciliter la gestion des éventuelles réclamations ou retours.
1.7 To be able to comply with legal obligations
1.7 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
- IP Address
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data upon termination of the service for the following number of months: Les données seront conservées pendant 10 ans après la fin de la relation contractuelle pour se conformer aux obligations légales et fiscales, conformément aux réglementations applicables.
1.8 Compiling and analyzing statistics for website improvement.
1.8 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Les données collectées pour les statistiques seront conservées pendant une durée maximale de 24 mois, conformément aux meilleures pratiques, afin de garantir une analyse efficace et conforme à la réglementation sur la protection des données.
1.9 To be able to offer personalized products and services
1.9 To be able to offer personalized products and services
For this purpose we use the following data:
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Les données sont conservées aussi longtemps qu’elles restent nécessaires à la personnalisation des produits et services ou selon les obligations légales.
1.10 Deliveries
1.10 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: Les données liées aux livraisons seront conservées pendant une durée maximale de 1 an après l’exécution du service, sauf si des obligations légales exigent une conservation prolongée.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Sendcloud
Country: Pays-Bas
Purpose: Gestion des envois et optimisation des livraisons.
Name: DHL
Country: Allemagne
Purpose: Exécution des services de livraison.
Name: FedEx
Country: États-Unis
Purpose: Exécution des services de livraison.
Name: Google Analytics
Country: États-Unis
Purpose: Analyse des données pour l’amélioration du site.
Name: MonsterInsights
Country: États-Unis
Purpose: Intégration des statistiques Google Analytics sur le tableau de bord WordPress.
Name: One.com
Country: Danemark
Purpose: Hébergement et gestion technique de votre site web.
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT
St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Renaud Glotz
Namur, 303 Rue de Gembloux
Belgium
Website: https://www.twistingcat.com/nl/
Email: info.twistingcat@gmail.com
Phone number: 0032494466217
12. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
