This privacy statement was last changed on 11 januari 2025, last checked on 11 januari 2025, and applies to citizens of Australia.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.twistingcat.com/nl/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 To sell or share data with a third party

The following categories of data are collected

  • An email address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • IP Address
  • A first and last name

Retention period

We retain this data upon termination of the service for the following number of months: Les données seront conservées pour une durée maximale de 1 an après la résiliation ou la fin des services, sauf si une durée plus longue est requise par des obligations légales ou réglementaires.

1.2 Contact – Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • An email address
  • A telephone number
  • IP Address

Retention period

We retain this data upon termination of the service for the following number of months: La durée de conservation des données sera déterminée en fonction des obligations légales applicables, des besoins administratifs, ou jusqu’à la demande de suppression par la personne concernée.

1.3 Payments

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • IP Address

Retention period

We retain this data upon termination of the service for the following number of months: Conservation pour une durée de 12 mois, sauf en cas d’obligations légales spécifiques.

1.4 Registering an account

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address

Retention period

We determine the retention period according to fixed objective criteria: Les données sont conservées aussi longtemps que nécessaire pour permettre la gestion du compte ou répondre à des obligations légales.

1.5 Newsletters

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address

Retention period

We retain this data upon termination of the service for the following number of months: Les données sont conservées pendant 12 mois après la résiliation du compte, sauf si une obligation légale impose une conservation plus longue.

1.6 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • An email address
  • IP Address
  • A telephone number
  • A home or other physical address, including street name and name of a city or town

Retention period

We retain this data upon termination of the service for the following number of months: Les données sont conservées pendant 24 mois après la fin de la prestation pour répondre aux obligations légales et faciliter la gestion des éventuelles réclamations ou retours.

1.7 To be able to comply with legal obligations

The collection is required or authorized by the following law or court/tribunal order:

The following categories of data are collected

  • A first and last name
  • An email address
  • A home or other physical address, including street name and name of a city or town
  • IP Address
  • A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: Les données seront conservées pendant 10 ans après la fin de la relation contractuelle pour se conformer aux obligations légales et fiscales, conformément aux réglementations applicables.

1.8 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We determine the retention period according to fixed objective criteria: Les données collectées pour les statistiques seront conservées pendant une durée maximale de 24 mois, conformément aux meilleures pratiques, afin de garantir une analyse efficace et conforme à la réglementation sur la protection des données.

1.9 To be able to offer personalized products and services

The following categories of data are collected

  • An email address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • IP Address

Retention period

We determine the retention period according to fixed objective criteria: Les données sont conservées aussi longtemps qu’elles restent nécessaires à la personnalisation des produits et services ou selon les obligations légales.

1.10 Deliveries

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • IP Address

Retention period

We retain this data upon termination of the service for the following number of months: Les données liées aux livraisons seront conservées pendant une durée maximale de 1 an après l’exécution du service, sauf si des obligations légales exigent une conservation prolongée.

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Gestion des envois et optimisation des livraisons.
Country or state in which this processor is located: Pays-Bas
Purpose of the data transfer: Exécution des services de livraison.
Country or state in which this processor is located: Allemagne
Purpose of the data transfer: Exécution des services de livraison.
Country or state in which this processor is located: États-Unis
Purpose of the data transfer: Analyse des données pour l’amélioration du site.
Country or state in which this processor is located: États-Unis
Purpose of the data transfer: Intégration des statistiques Google Analytics sur le tableau de bord WordPress.
Country or state in which this processor is located: États-Unis
Purpose of the data transfer: Hébergement et gestion technique de votre site web.
Country or state in which this processor is located: Danemark

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. What if you don't provide us with your personal information?

If you don’t provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

5. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

6. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Privacybeleid webpage. 

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

7. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

8. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

9. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

10. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

10.1 You have the following rights with respect to your personal data

  1. You may submit a request for access to the data we process about you.
  2. You may request an overview, in a commonly used format, of the data we process about you.
  3. You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

12. Contact details

Renaud Glotz
Namur, 303 Rue de Gembloux
Belgium
Website: https://www.twistingcat.com/nl/
Email: info.twistingcat@gmail.com
Toll free phone number: 0032494466217
Phone number: 0032494466217

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Renaud Glotz
Namur, 303 Rue de Gembloux